SHIPPING POLICY

Last updated: September 23, 2026

This Shipping Policy applies to orders placed through QORO10.COM and forms part of our Terms of Service.

QORO10 is operated by SPORTS HEROES S.L., Carrer del Cobalt 57, 08940 Cornellà de Llobregat, Barcelona, Spain.

1. Shipping Destinations

We ship to the countries and regions available for selection during checkout.

Available shipping methods, delivery options and shipping charges may vary depending on the destination.

If your destination is not available at checkout, we are currently unable to ship your order to that location.

2. Order Processing

Orders require processing before shipment.

The estimated delivery time displayed at checkout or elsewhere on our website may consist of both order processing time and carrier transit time.

Once your order has been shipped, you may receive a shipping confirmation and tracking information where tracking is available for the selected delivery method.

3. Shipping Costs

Shipping costs are calculated based on the destination, order and shipping method selected.

The applicable shipping charge, if any, will be displayed during checkout before you complete your purchase.

Where free shipping is offered, any applicable conditions or minimum order value will be displayed on our website or during checkout.

4. Estimated Delivery Times

Available shipping methods and estimated delivery times are displayed during checkout where available.

Delivery times are estimates unless expressly stated otherwise.

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe. However, delivery may occasionally be affected by circumstances outside our reasonable control.

Unless another delivery period has been agreed with you, orders will be delivered without undue delay and no later than 30 calendar days after the conclusion of the contract, as required by applicable consumer law.

If delivery is delayed beyond an agreed or legally applicable period, you retain all rights available to you under applicable consumer protection law.

5. Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

6. Delivery Address

Please ensure that the delivery information provided when placing your order is complete and accurate.

If you notice an error in your delivery address, please contact us as soon as possible at m.chechetka@qoro10.com.

We will make reasonable efforts to update the addre